Privacy policy

Last Updated: August 03, 2026

At Aesthix Lume, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase, in accordance with UK data protection law (UK GDPR and the Data Protection Act 2018).

Information We Collect

When you visit our website or place an order, we may collect the following personal information:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely by our payment provider)
  • Order history and details

We only collect information that is necessary to process your order, provide customer support, and improve our services.

How We Use Your Information

We use your personal information for the following purposes:

  • To process, fulfil, and deliver your orders
  • To communicate with you regarding your order status
  • To provide customer support and respond to enquiries
  • To improve our website, products, and services
  • To detect and prevent fraudulent transactions
  • To send order-related updates (we do not send marketing emails unless you have opted in)

Payment Information

All payments made on our website are processed through secure, PCI-compliant third-party payment providers. We do not store your full card details on our servers, and we do not have direct access to this information.

Sharing Your Information

We do not sell or rent your personal information to any third party. We only share your information with trusted service providers who help us operate our business, including:

  • Payment processors (to complete transactions)
  • Shipping and courier partners (to deliver your order)
  • Website and analytics providers (to help us improve our services)

These providers are only given the information necessary to perform their services and are required to keep your data secure.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting, or reporting requirements.

Data Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, analyse site traffic, and improve our services. You can control or disable cookies through your browser settings at any time.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of any inaccurate or incomplete information
  • Request deletion of your personal information, where applicable
  • Object to or restrict certain processing of your data
  • Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details below. If you are unsatisfied with how we handle your data, you also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.

Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, please contact with us.

Email: support@aesthixlume.com